I was pleasantly surprised! The hotel is an institution in Waterford and I thought it might be dowdy and out of date. It was anything but! The room decor was clean bright and tasteful, the food was excellent and the service was very good. Staff were helpful and friendly and all in all we had no complaints. Good value for money too!
Excellent rooms, very nice hotel foyer. Staff were helpful and friendly on arrival and departure. Restaurant food was not as good as we would have liked and service was patchy - there was a tour group in at the time. Wine service was slow.
Most staff were friendly although reception staff could work a little harder at their customer service skills. Our room on arrival smelt very strongly of stale smoke but we were moved to a smoke free smelling room by a very professional male member of staff who was very helpful. Rooms were quite old fashioned but very comfortable although we had a room to the front of the hotel on the main road which was very noisy and we had trouble getting to sleep. Overall it was a pleasent stay and good value for money on the night we stayed.
Comfortable, friendly and good vfm.
The public areas are absolutely gorgeous. The staff at the desk, restaurant and pub were all very helpful. The rooms are clean and sufficient but don't necessarily match the style and decor of the public areas. Location is great. I would definitely stay here again.
A friendly homely hotel. The customer was valued.
The breakfast was excellent - friendly staff - good value for money
Availability of the owner Liam Cusak, and the willingness of the staff to make you feel at home.
We had a very pleasant stay, but the breakfast service was very poor and the food was so over cooked we could barely eat it. It was a terrible way to end our stay.
Very good
Beautiful hotel. very clean and neat. comfortable beds. 1. dinner was pretty awful. staff seemed to be juggling a wedding, serving in the restaurant and making up tables for breakfast. Waited over 30 minutes between finishing starter and getting main course. all plates dangerously hot with dried (probably re-heated) food on them. 2. in spite of 'do not disturb' sign on door, chambermaid came into room while I was in bathroom. not a big deal but delayed me as I could not get dressed until she finished. overall impression that staff are instructed to get things done, i.e. rooms, before finishing up regardless of customers wants. would stay again but would ask for dinner to be changed to lunch as carvery quality was far better than restaurant. I find that usually the opposite is the case.
View Property Response
Dear Jillian,
With reference to your visit to the Granville Hotel and your comments, which I would firstly like to thank you for taking the trouble to write.
It is always good to receive feedback. As I explained to you in our telephone conversation, we at The Granville Hotel always endeavour to achieve a very high standard of hospitality and customer service. When we receive comments such as yours we indeed take them very seriously and have them fully investigated.
I can again only assure you that all in our power is being done to ensure the improved services and awareness of our staff in relation to your observations.
It is also pleasing to read that after your experience that you would stay with us again. We are looking forward to welcoming you back.
Richard Hurley, General Manager
The Granville staff were very friendly in all areas and the Hotel is very clean The Hotel is very well located
Elegant hotel. The pub staff were very friendly and helpful in guiding us to local attractions.
Nice hotel with character, friendly staff. Good hotel bar. Food in restaurant was average.
Staff very accommodating...