A lot of things - very friendly, glad there was a lift!!! excellent food, nice large room with large en-suite. Beds very comfortable. Only one down side though - and this was really frustrating - the room felt damp and chilly - and the heating didn't work either in our bedroom OR in the bathroom. We actually had to skip a shower as it was too cold to have one. We did politely inform the staff, and they were very sorry and intended to see to it straight away - well done them. We would go again. We were in Room number 1