The staff at the Grafton Capitol was really nice and good in making suggestions for things to do. Even when I had to leave at 4am to get to the airport with a taxi, the desk staff was pleasant and helpful.
The staff was really first class. Our only concern was that one elevator was out of service all the time and the other elevator only worked occasionally. This created a problem for us as my wife has fibromyalgia and our stay would of been great if she hadn't been forced to use the stairs.
Beds were very comfortable...requested more milk which arrived promptly...noise from the adjacent bar on Friday night till late but we were on the fifth floor so it didn't affect us too much...very clean and tidy.
Restaurant staff particularly good
The receptionist was not atall friendly or pleasant to talk to. Generally I find receptionist of all nationalties very approachable not this lady. She would'nt encourage me to stay there again. I felt hotel could do with an overhall i.e. painting, carpets, bathrooms, etc. Very expensive to stay overnight and breakfast not included.
WE FOUND THE HOTEL IN AN IDEAL LOCATION,THE LACK OF ONSITE PARKING WAS A LET DOWN,STAFF VERY GOOD ATTENDED ROOM STRAIGHT AWAY AFTER A PHONE CALL,THE BATHROOMS JUST LACKED A LITTLE ATTENTION TO DETAIL BASIN CRACKED SOME PAPER MISSING TO SIDE OF MIRROR,BATH TOWELS NICE AND CLEAN ALONG WITH BED SHEETS ON THE WHOLE A COMFORTABLE STANDARD
Overall what made our stay was the central location. Staff were very friendly and helpful. Rooms were clean.
Nice hotel, would visit again.
We really enjoyed our stay and would definately stay again.